Returns & Exchanges

At Allbirds, we want you to feel confident in your purchase, which is why we offer a 30-day trial period for all shoes and apparel to ensure they fit your lifestyle. If you are not completely satisfied, we accept returns or exchanges within 30 days, no questions asked, even if you have worn them out in the wild.

Return Process

• 1.
  Start Your Return

  Visit our online returns portal and enter your order number and shipping zip code to initiate the process and select the items you wish to send back.

• 2.
  Choose Your Method

  Select whether you would like a full refund to your original payment method or an instant credit for a seamless exchange to find your perfect fit.

• 3.
  Print and Pack

  Download and print your prepaid shipping label, then place your items in their original packaging or a reusable mailer to reduce environmental impact.

• 4.
  Ship It Back

  Drop off your package at the designated carrier location; once received and inspected, we will process your refund or ship out your new exchange items.